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Terms & Conditions That Shape Your Account

Our Terms & Conditions outline how your account works, what you can do in the lobby, how deposits and withdrawals are handled, and your rights as a player.

Account eligibility depends on local lawDeposit and withdrawal rules spelled outGame play and bet limits defined
maxbet login Terms & Conditions That Shape Your Account
CONTACT PATHS

How to Reach Us About Your Account

If you have questions about how these terms apply to your account, or you need to report a breach or dispute, we've made it easy to get in touch. Our support team is available through multiple channels and can walk you through any policy question or account issue.

Team online

Live Chat

Open the chat window in the lobby or at the bottom of this page. Our team responds during business hours to clarify terms and help with account concerns.

Email Support

Send your query to [email protected] with your account details and a clear description of your issue. We aim to reply within 24 hours on weekdays.

Account Settings

Visit Settings > Account & Legal in your lobby profile to review your agreement, download our full policy, or request account modifications directly.

YOUR DATA & RIGHTS

How We Protect Your Account & Information

Our Terms make clear how we collect, store and protect your data. We use industry-standard encryption to keep your login, payment details and bet history secure.

Data Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your login and account balance are protected by multi-layer security protocols we update quarterly.

Account Verification

When you open an account or request a withdrawal, we verify your identity and payment method. This protects you and us from fraud and ensures fast, safe payouts.

Your Right to Request Changes

You can update your email, phone, payment details or account status anytime through Settings. Contact support if you need to change linked payment methods or dispute a transaction.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS wallet, we confirm the payout matches your account records. This step takes seconds and keeps your money secure.

Cookie & Tracking Policy

We use cookies to remember your login state, game preferences and deposit history. You can review or clear these in your browser settings or request our full cookie list from support.

Data Retention & Deletion

We keep account records for the time needed to process payouts and comply with local law. Request a data report or deletion inquiry via the Account & Legal section or by emailing support.

Terms & Conditions Questions Players Ask

Below are answers to the questions we hear most often about how our Terms & Conditions work in practice—from account eligibility and deposit rules to what happens if you break them.

Account eligibility depends on local law. You must be of legal age in your jurisdiction, have a valid payment method (DANA, OVO, GoPay or QRIS), and provide accurate identity details. We verify all new accounts before your first withdrawal to prevent fraud.

Our Terms require that every deposit comes from a payment method registered in your own name. If we detect a deposit from another person's DANA, OVO, GoPay or QRIS account, we'll lock your account pending investigation. Mismatched payment details can delay or block your withdrawal.

No. Our Terms allow one account per person. If we find duplicate accounts linked to the same payment method or identity, we may close all of them. This protects both you and our gaming environment from abuse.

Each live table (Roulette, Baccarat, Dragon Tiger) has minimum and maximum bet sizes shown on the table itself before you join. Our Terms define how bets are placed, when they're final, and how payouts are calculated. Side bets and special features follow studio rules, visible in the game info.

Once we verify your withdrawal request, funds usually reach your wallet in under two minutes. If your account is new or the withdrawal is large, verification may take up to 24 hours. Our Terms explain any holds and why they happen.

Contact our support team with your account details and a description of the issue. We'll review your bet history and transaction log. If we find an error, we'll correct it and issue the difference. Disputes must be reported within 30 days per our Terms.

Yes. Request account closure through Settings > Account & Legal, or email [email protected]. Once closed, you cannot reopen it for 30 days. Any pending balance will be paid out to your verified payment method within five business days.